Delivery and Returns

Processing and Shipping

Please allow 5 days for orders to be processed. You will be notified with tracking information once your order has been shipped.

Shipping costs for international orders will be calculated individually by our team.

Returning Items

We've got your back, and have a few options to make sure you can still return your gear. If you'd like to exchange your items, you can wait until our store opens return there.

Consumer Guarantees

You have statutory rights under the New Zealand Consumer Consumer Guarantees Act that are in addition to and are not limited by our change-of-mind policy or by any other return policy, statement or comment we might make. If a consumer guarantee is not met, for example if a product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or to be compensated for any drop in value of the product (if you keep it). If the issue with the product is a minor one, we may choose to offer you a free repair of the product. The consumer guarantees do not apply where, after sale, the product is damaged through misuse or abnormal use.